Case study
What digging into the details actually recovers.
A multi-provider psychiatric practice in Charleston, SC. Results from a single engagement — real numbers, not company-wide averages.
The headline
$11,500 in payments had been sitting unposted for 965 days.
It had been collected — just never posted. Money the practice had already earned, invisible on the books for nearly three years. Finding it is the kind of detail work that separates a billing partner from a billing vendor.
The challenge
The practice had a large denial backlog, aged patient A/R climbing past benchmark, copays slipping through at the front desk, and payments that had been collected but never reconciled. Revenue was being earned and then quietly lost on the back end.
What we did
We worked the denial pile down to benchmark, reconciled and posted stranded ERAs, tightened time-of-service collection at the front desk, and put a disciplined follow-up rhythm on aged claims — all inside the practice's existing EHR, on a no-risk basis.
The results, in 90 days
recovered or accelerated across cleanup, posting, and A/R reduction in the first 90 days
monthly denial rate — brought down to industry benchmark from a large backlog
reduction in patient A/R in 30 days (~$44K, April → May)
Results from a single engagement, not company-wide averages — and the work is ongoing. We'd rather show you one practice's real numbers than a polished statistic we can't stand behind.
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